Jensen Technologies offers a standard Service Level Agreement (SLA) for all clients, as well as expanded offers for clients requiring faster response times and priority support.
If you are interested in signing up for one of our SLA’s then please contact us.
Issues are the tasks that Jensen Technologies will work on for the client. Issues are divided by size (small/large) and priority (urgent/non-urgent) and are treated according to those two factors.
The company or person covered and serviced by this SLA
The services covered by the SLA as described in the agreement.
Monday – Friday (09:00 – 17:45) CET/CEST
08:00 – 24:00 (Central European Time)